Terms of Service

HavenLog provides software for group homes to chart shifts, verify medication and task administration, message staff, file incident reports, store documents, and share read-only resident views with authorized external workers.

You are responsible for the accuracy of your account information and for keeping your credentials secure. Facility admins control who may join their home and each member's role (admin, manager, or caregiver). You must promptly remove access for staff who leave.

You must be authorized by your facility to enter the records you upload, including any protected health information.

Paid plans are billed per home on a recurring basis through our payment processor. New facilities may receive a free trial; unless cancelled before the trial ends, the subscription converts to a paid plan automatically.

Fees are billed in advance and are non-refundable except where required by law. You can manage or cancel your subscription at any time from the billing area; cancellation takes effect at the end of the current billing period.

We may change pricing with reasonable advance notice to account admins.

You agree not to:

• Upload records you are not legally authorized to store or share.
• Attempt to access another facility's data or circumvent security controls.
• Use the service to harass, harm, or unlawfully surveil any person.
• Interfere with the integrity or performance of the service.

As between you and HavenLog, your facility owns the records it enters. You grant us the limited rights needed to host, process, and display that data to operate the service. We will handle resident records in accordance with our Privacy Policy and any applicable Business Associate Agreement.

Paid plans include AI-generated summaries intended as a convenience to help staff review activity. Summaries can contain errors and are not professional, medical, or legal advice. Caregivers remain responsible for clinical and care decisions, and should verify important information against the underlying records.

HavenLog provides tools to support documentation and compliance, but you remain responsible for meeting your own legal, licensing, and regulatory obligations. The service does not constitute legal or medical advice.

The service is provided “as is” without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, HavenLog will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amounts you paid for the service in the twelve months preceding the claim.

You may stop using the service at any time. We may suspend or terminate access for violation of these terms or to protect the service and its users. On termination, we will make your facility's data available for export for a reasonable period, subject to legal retention requirements.

We may update these terms from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, communicated to account admins. Continued use after changes take effect constitutes acceptance.